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Questions About Restoring
Files
Q:
Is there a charge for restoring files?
A. No, there is no charge whatsoever for restoring
files. You can restore as many files as you
wish as often as you like.
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Q:
Can I view a backed up file without restoring
it?
A. Yes. The iDataGuard software contains a feature
that will allow you to view a file without restoring
it. This works by saving the file to a temporary
space on your hard drive and then opening the
applicable program to view it. This feature
is useful, for example if you have multiple
versions of the same file backed up and are
not sure which version you want to restore.
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Q:
If I restore a file, will it still be backed
up?
A. Yes. Restoring a file does not affect its
backup status. It will still be backed up and
available to restore again at a later date.
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Q:
How do I reinstall the iDataGuard software after
a system failure?
A. If you have had a system failure, and iDataGuard
is no longer installed on your computer, you
will need to download and install the iDataGuard
software again from the IntegriCom website.
Once the software is installed, you will be
able to restore your file catalogue (the list
of all of the files that have been backed up)
and retrieve all of your backed up files. In
order to continue to use iDataGuard to backup
your files, you will have to set up your backup
sets again. Please keep in mind that
in order to restore your file catalogue, you
MUST have a copy of your Encryption Key.
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