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Questions about Backing
Up Multiple Computers
Q:
Can two computers share the same Computer ID?
A. No. If two computers have the iDataGuard
software installed with the same Computer ID,
every time one of the computers starts a backup,
it will overwrite all of the information from
the other computer.
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Q:
How do I add new users/computers to my account?
A. You can add new users/computers to your account
by first logging in to your account. In the
Manage section, you will be able to purchase
additional users/computers, if you currently
have a single computer account or add additional
users/computers if you have a multi-user account.
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Q:
How do I install the new computers to my multi-user
account?
A. Once you have purchased or added a new computer
to your account, you will download the software
to that computer and follow the installation
instructions contained in the User Guide. Instead
of selecting a new Encryption Key, you will
Load or Type in the Encryption Key that you
selected for the first computer of your account
(Computer ID 0000). All other aspects of the
installation and configuration are the same.
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Q:
Do all of the computers of my account need the
same Encryption Key?
A. Yes. All of the computers of your account
do need the same Encryption Key. This enables
the account administrator to ensure that the
data for all computers is properly secured.
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Q:
Do all of the computers of my account need the
same Username and Password?
A. All of the computers require the same Username.
Each computer will have a different Computer
ID and may have a unique Password.
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Q:
Do all of the computers of my account have different
file catalogues?
A. Yes. Each computer that you are backing up
has different file catalogues so that backups
are specific to each computer.
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