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Questions about Backing
Up
How
many different versions of the same file can
I store?
A. You have the ability to save an unlimited
number of versions of the same file. By default,
the iDataGuard software is set up to save 10
versions. The software includes a sophisticated
wizard that allows you to manage how old versions
are handled, giving you control over your backups
and over your storage space.
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Q:
Can I run out of storage space?
A. No, you can never run out of storage space.
If you are using more than the storage space
included in your plan (plus any additional space
that you have signed up for), then you will
receive an email approximately 7 days before
the end of your billing cycle. You will be able
to continue to backup and use the service uninterrupted.
This 7 day period gives you the opportunity
to delete files that no longer need backing
up or to purchase additional storage space.
If you are still over the purchased amount at
the time of your next billing cycle, you will
be billed for additional storage space at the
rate of $0.01 per megabyte.
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Q:
Can I manually start a backup?
A. Yes, you can begin a backup at any time using
the iDataGuard software.
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Q:
How long will my backups take?
A. The time it takes to perform a backup will
depend on the number of files you are backing
up, the size of those files and the upload speed
of your Internet connection. Please keep in
mind that for most broadband connections, upload
speed is considerably slower than download speed.
Your first backup may take hours or even days
as all of the files contained in your backup
set will be transmitted to the IntegriCom servers.
Subsequent backups will take a substantially
shorter amount of time as only files created
and/or modified since the previous backup need
to be transmitted.
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Q:
Why is my backup taking so long?
A. The length of time it takes to backup, is
dependent on the number of files being backed
up, the size of those files and the upload speed
of your Internet connection. Please keep in
mind that for most broadband connections, upload
speed is considerably slower than download speed.
Please also check
to see what types of files are included in your
backup sets. Make sure you are not backing up
unnecessary files such as temporary Internet
files. If you are backing up your Microsoft
Outlook ".pst" files, keep in mind
that these files can be very large and will
change every time you send or receive a new
email. Therefore, you may be transmitting these
large files on every backup.
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Q:
What types of files should I backup?
A. We recommend that you back up important data
files such as Microsoft Word and Excel documents,
financial information and key databases as well
as important multimedia files such as personal
pictures. If you are using Microsoft Outlook,
you may also want to backup your emails, contacts
and calendar by including your ".pst"
file in one of your backup sets.
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Q:
What types of files should I not backup?
A. We do not recommend that you backup Microsoft
Windows system files, applications, and temporary
files (including temporary Internet files).
The iDataGuard software contains a feature that
allows you to automatically exclude certain
files from all of your backup sets.
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Q:
How much will my files compress?
A. Every file that is backed up will be compressed.
However, the amount of compression depends on
the type of file. Some files, such as Microsoft
Word documents will often be compressed as much
as 3:1 or 4:1. Other files such as many picture
and audio files will compress very little.
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Q:
Can I setup multiple backup sets to run at the
same time?
A. Yes, you can setup multiple backup sets to
run at the same time. However, if you have multiple
backup sets that are set at different times,
please ensure that the backups do not overlap.
A second backup will NOT start if another backup
is already in progress.
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Q:
What happens if a backup is interrupted while
it is in progress?
A. If a backup is interrupted because it was
cancelled or because the Internet connection
was lost, all of the files that had been backed
up before the backup ended will be available
to be restored. The backup will continue where
it left off during your next scheduled backup
or, if you manually begin a backup.
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Q:
Can I use my computer while a backup is in progress?
A. Yes. You can use your computer normally,
including accessing the Internet while a backup
is in progress. Backups should not significantly
affect your system’s performance.
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Q:
Will a backup occur if my computer is not on?
A. No. Your computer must be on in order for
a backup to occur. In addition, certain systems,
especially laptop computers have varied sleep,
hibernate and power save modes. Depending on
the configuration of your system, iDataGuard
may or may not work properly if your computer
goes into sleep, hibernate or power-save modes.
Please check to make sure that automated backups
occur if your computer enters such a mode. If
automated backups do not occur, you may have
to change the mode settings or turn the feature
off.
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Q:
Will a backup occur if my computer is in sleep,
hibernate or power save mode?
A. Depending on the configuration of your system,
iDataGuard may or may not work properly if your
computer goes into sleep, hibernate or power-save
modes. Please check to make sure that automated
backups occur if your computer enters such a
mode. If automated backups do not occur, you
may have to change the mode settings or turn
the feature off.
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Q:
Will a backup occur if my screen is locked or
if I am not logged in?
A. Yes. You do not need to be logged into your
computer for a backup to occur. You may also
lock your screen.
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Q:
Can I back up a mapped drive?
A. Yes, the iDataGuard software supports the
backup of mapped drives.
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