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Questions About iDataGuard
Q:
How does the iDataGuard online backup service
work?
A. After you sign up for the iDataGuard online
backup service on our website (http://www.IntegriCom.net),
you will download and then install the iDataGuard
software onto your computer. Once the iDataGuard
software is installed, it will always remain
in your system background. You will create backup
sets that contain information on the files or
folders that you want to backup and the days
and times that you want to back them up. Backups
will then occur automatically. When a backup
begins, the iDataGuard software will search
all of the folders and files that are contained
in your backup set. All new files and all files
that have changed since the last backup, will
be compressed, encrypted and then sent to the
IntegriCom servers.
You will be able to restore files at any time,
by opening the software and selecting which
files you want to restore. If you have a system
failure, you will have the
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Q:
How many different versions of the same file
can I store?
A. You have the ability to save an unlimited
number of versions of the same file. By default,
the iDataGuard software is set up to save 10
versions. The software includes a sophisticated
wizard that allows you to manage how old versions
are handled, giving you control over your backups
and over your storage space.
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Q:
How do I know if my backups are working?
A. You have the option of receiving an email
notification that will be sent to you automatically
after every successful backup. You can turn
this option on or off at any time. In addition,
the iDataGuard software keeps a log of every
file that was backed up. You can view or search
this log at any time.
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Q:
How do I select which files to backup?
A. The iDataGuard software gives you two methods
of choosing files to backup. You can choose
folders to backup (such as "My Documents")
or you can select files by file type (i.e. Microsoft
Word documents). In addition, iDataGuard allows
you to have an unlimited number of backup sets.
You can, for example create backup sets to backup
your Microsoft Exchange database once a week
and all of your Microsoft Word documents daily
during the night.
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Q:
Can my data get a virus while it is backed up
and stored on your servers?
A. No. Viruses cannot spread to files that are
backed up and stored on the IntegriCom servers.
If one of your files contains a virus and that
file is backed up, the virus will be contained
to that one file.
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Q:
What are the minimum hardware requirements for
the iDataGuard online backup service?
A. The minimum hardware requirements are a 200
MHz Intel Pentium Pro computer (or equivalent),
64 MB of RAM and 100 MB free disk space.
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Q:
What are the recommended hardware requirements
for the iDataGuard online backup service?
A. The recommended hardware requirements are
a 400 MHz Intel Pentium II computer (or equivalent),
128 MB of RAM and 300 MB free disk space.
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Q:
Will iDataGuard online backup service work with
a dial-up Internet connection?
A. Yes. iDataGuard will work with a dial-up
Internet connection, though backups will be
slower than with a broadband connection.
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Q:
What operating systems will iDataGuard work
with?
A. iDataGuard will work on the following operating
systems: Windows 98, ME, NT 4.0 Pro/Server,
2000 Pro, 2000 Server, XP Home, XP Pro, 2003
Server and 2003 Small Business Server.
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Q:
Will iDataGuard work on a Mac or Linux based
computer?
A. No. Unfortunately, iDataGuard is currently
not designed to work on a Mac or Linux based
computer. Please check back with us in the future
as we are planning to add Mac and Linux support.
However, you can backup files that are contained
on a Mac or a computer running Linux if the
hard drives on those computers are mapped to
a Windows based server.
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Q:
Is the amount of storage space that I use calculated
on a compressed or uncompressed basis?
A. The amount of storage space is calculated
on a compressed basis. In other words, the storage
space you are using is calculated on the amount
of data that is actually sent and stored on
the IntegriCom servers. Depending on the types
of files that you are backing up, you may actually
receive two or three times as much storage space
than you are paying for because of compression.
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Q:
What are the steps to install the iDataGuard
software?
A. After you create an account and download
the iDataGuard software, the installation process
will begin. Your first step will be to set up
your unique encryption key. Next you will be
prompted to enter your username, password and
computer ID. The iDataGuard software will then
test the connection to the IntegriCom servers
by compressing, encrypting and uploading a test
file and then downloading, decrypting and decompressing
the same file. Your iDataGuard software will
now be ready to use. Once the configuration
is done, the iDataGuard software will guide
you through the setup of your first backup set.
You will select the files and folders to backup
as well as the days and times that you want
the backup to run automatically. Finally, you
will be prompted to begin your first backup.
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Q:
Will iDataGuard work if I have a firewall?
A. Yes. If you have a physical firewall (a hardware
device), you should not have to make any changes
to your firewall configurations in order for
iDataGuard to work properly. If you have personal
firewall software, such as Norton Internet Security,
Norton Personal Firewall, Blackice, ZoneAlarm,
NetNanny, etc., you must make sure that your
firewall software allows the iDataGuard software
to pass through. Please click here
for basic instructions.
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