Even when allowing great mobility, our systems remain affordable and easy to manage. trixbox Pro by Fonality supports branch locations, home workers, and road warriors with all the features you expect.
Fonality products were originally designed by a small company that couldn’t find a reasonably priced phone system. Now they’re no longer a small company, with 5,000 customers in 100 countries. That’s what happens when you design the Product of the Year (2007). trixbox Pro is available in three versions (click for details).
Why is this system so popular?
• Affordable for the SMB
• Easy to Use and Manage
• Hybrid-Hosted
• Scales As You Grow
Use VoIP, Your Existing Phone Lines, Or Both!
“Hybrid-hosted” means if the Internet goes down, your phone system doesn’t go down with it. trixbox Pro can be configured to use VoIP, PSTN (Verizon, SBC, Qwest, etc), or a mixture of the two. For customers looking to use VoIP, but afraid of dropped calls, trixbox Pro is the answer. Every trixbox Pro can be configured with “PSTN-Fallback” that seamlessly switches calls to existing phone lines.
Heads-up! Your operator has gone electronic.
All trixbox Pro editions come standard with a Head’s Up Display (HUD) for their desktop. HUD gives users company-wide visibility and information on the “presence” of every colleague, making it easy to interact with one another via a single, simple interface.
Standard Edition
Designed for small businesses, Standard Edition provides companies with feature-rich phone systems at 40-80% less than the cost of traditional systems, and at the same price as, or less than, the key phone systems most small businesses use today.
Enterprise Edition
Adds advanced functionality for more sophisticated communications needs. Designed for small and medium businesses that need more than just a basic phone system.
Call Center Edition
Sales or customer support departments that take high volumes of inbound and outbound calls can manage their calls effectively. Designed for companies with 2–200 agents.
• Auto-Attendant (IVR)
• Outlook Integration
• Unlimited Extensions
• Voicemail
• Voicemail-to-Email
• Hot Desk
• Music-on-Hold
• Scheduler
• Custom CTI (AGI)
• Analog & IP Phones
• Ring-All (Blast Group)
• Call Forwarding
• Name Directory
• DIDs
• Unlimited VoIP accounts
• PSTN Fallback
• Telecommuters
• Branch Office Support
• Web Control Panel
• Powerful Reporting
• Auto Phone Provisioning
• Rebrandable Interface
• Operator Panel (w/ BLF)
• Call Parking
• Drag-and-drop Call Control
• Enterprise Instant Messaging
• Presence Management
• Color-Coded Call Status
All Standard Edition Features
• Conference Bridge
• *FindMe
• *Boomerang Mobile Integration
• Extension Groups
• Routing by DIDs
• Paging
• Zone Paging
• Intercom
• Zone Intercom
• Voicemail Groups
• Advanced Call Forwarding
• Call Return
• Call Out
• Report Exporting (.csv)
• Custom Caller IDs
• IVR Authentication
• SMS/Pager Voicemail Notify
• Upload Voice Prompts
• Alerts & Notifications
• Trunks Status Pages
• Real-Time System Graphs
• Historical System Graphs
• Interactive Desktop Alerts
• Group and User Permissions
• Extension Grouping
• Extension Search
All Standard Edition Features
All Enterprise Edition Features
• Unlimited Call Queues
• Full Featured A.C.D.
• Skills-Based Routing
• Graphical Queue Reports
• Agent Call Recording
• Agent Variable Log-off
• Agents on Cell Phones
• Agents Shared Across Sites
• Real-time Queue Stats
• Agent Login/Logout
• Call Monitoring
• Call Barging
• On-the-Fly Recording
• Advanced CRM Integration
